The holiday buying season causes a spike in shipments, which can overwhelm carriers and delay packages. Packaging materials must be kept or we will be unable to process a damage claim with the carrier. Dashing Diva will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier.
Please keep all damaged packaging materials, including the box and all inside contents. Claims received after 5 business days of delivery will not be processed. Claims must be reported to with images of the damaged products. Please inspect your items immediately upon delivery. Please contact the mail carrier for any delivery concerns you may have.Ĭlaims for damaged items must be filed within 5 business days of delivery. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process. While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit. *Please note that for all orders above $100.00, a signature will be required upon delivery. Please also note that expedited shipping cannot be offered for P.O. Please keep in mind that FedEx delivers Monday through Friday only. Orders must be placed Monday through Friday by 1:00 pm EST otherwise, they will be processed on the following business day. You may track your order at any time using the tracking number we provide to you after your order has been processed and shipped.įor USPS Standard Shipping, orders are shipped out through USPS, allowing us to offer fast delivery of items in 3-5 business days (excluding processing time) within the US.įor Two Day Shipping and Next Day Shipping, orders are shipped out through FedEx. Please note that original shipping will not be refunded for any returns.
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